Returns & Refunds

Each piece is handmade to keep, so we don't accept change-of-mind returns — please choose with care, and message us before ordering if you're unsure; we're glad to help.

If something's wrong, we'll make it right

Glass is fragile, and occasionally a piece is damaged in transit. If your order arrives damaged or faulty, contact us within 48 hours of delivery with a few photos, and we'll arrange a replacement or refund.

This doesn't affect your rights under the Australian Consumer Law: our pieces come with guarantees that can't be excluded — if a product is faulty or not as described, you're entitled to a repair, replacement or refund.

To get in touch, use our contact form.